This Privacy Policy is provided as a general template and does not constitute legal advice. It should be reviewed and approved by qualified legal counsel before it is relied upon.
1. Introduction
Penxel Technologies Inc. (“Penxel,” “we,” “us,” or “our”) operates the website www.penxel.ph and provides related products and services (collectively, the “Services”). We are committed to protecting your personal information and respecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
This Privacy Policy explains what personal information we collect, how we use and share it, and the rights available to you. By using our Services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
- Information you provide directly. When you book a demo, contact us, subscribe to our newsletter, or complete a checkout, we collect details such as your name, email address, phone number, company or business name, and any message or information you choose to share.
- Transaction information. When you purchase or sign up for a paid plan, we collect order and billing details. Payment card details are processed by our third-party payment providers and are not stored on our servers.
- Automatically collected information. When you visit our website, we may collect technical data such as your IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.
3. How We Use Your Information
We use the personal information we collect to:
- Provide, operate, and improve our Services;
- Respond to your inquiries, schedule demos, and provide customer support;
- Process transactions and send related information such as confirmations and invoices;
- Send you newsletters, product updates, and marketing communications where you have consented to receive them;
- Analyze usage to maintain the security and performance of our Services; and
- Comply with legal and regulatory obligations.
4. Legal Basis and Consent
We process your personal information on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations. Where we rely on consent, such as for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, and understand how our Services are used. You can control or disable cookies through your browser settings, although some features of the website may not function properly without them.
6. How We Share Your Information
We do not sell your personal information. We may share it with trusted third parties only as needed to provide our Services, including:
- Service providers who perform functions on our behalf, such as hosting, analytics, email delivery, and payment processing;
- Professional advisers and authorities where required to comply with applicable law, legal process, or enforceable governmental requests; and
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.
8. Data Security
We implement reasonable organizational, physical, and technical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under the Data Privacy Act of 2012, you have the right to be informed, to access, to object to processing, to rectify, to erase or block, to data portability, and to lodge a complaint, as well as the right to damages for unauthorized processing. To exercise any of these rights, please contact us using the details below.
10. Children’s Privacy
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at penxelph@gmail.com.